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Here is a very interesting information that can come from the National Institute for Consumer Affairs.

National Consumer Institute: the rights of rail passengers

suppressed or delayed trains, equipment failure, rupture of catenary snowfall, the presence of people on the road, rights of subscribers, and service strike Minimum: what are the rights of rail passengers? To learn more, the National Institute of Consumer Affairs (INC) has released a new online factsheet on the subject.

This sheet presents the first compensation proposed by the SNCF on the outline (TGV, Corail Intercity, Téoz, Lunéa) if canceled trains but also for late arrival (including the "commitment Guaranteed hourly "which provides for compensation from 30 minutes late on a course of at least 100 km). The information about the INC then details the compensation on regional trains (TER, RER, Transilien), the IDTGV and international trains such as Eurostar, Thalys or Artesia. Moreover, the INC sets out the rights of passengers

• if the train is canceled, the ticket must be repaid, the traveler may request additional compensation
• if the train arrives late, the INC recalls the duty of the carrier's punctuality, harm may be suffered by travelers , terms of encryption of compensation and situations of force majeure.
  

Finally, the INC also shows how to pursue their claims out of court (customer service carrier, mediator of the SNCF, consumer associations and user groups, European Consumer Centre in France) and justice (time to act against who, what court).

few links to learn more:

The right of the passenger rail (PDF)
National Consumer Institute (INC)

Contact Branch Competition, Consumption and Repression of Fraud (DGCCRF)
Ministry of Economy, Finance and Industry

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sixth week of strike

Monday, January 24, 2011, the Committee of users in western Paris region invited users to initiate a strike unlimited presentation of tickets , to express their outrage at the continuing delays, and travel conditions deplorable. Still no news of the direction of the station, we inform you that the movement is extended for the sixth week.

reminder to behave:

You refuse to show your ticket this group and not in isolation , and bearing in mind that this movement involves a risk of spontaneous verbalization to the reactions of some crew.

We therefore ask users remain extremely courteous to controllers and initiate a discussion with them spontaneously the reasons for our movement.

We would also remind all users that in the context of this movement, they must have a ticket in good standing , insofar as it is not in the ethics committee of As an incentive to fraud.

Note, however, a resurgence of controls since the beginning of our strike. Several times SNCF it complains about a lack of manpower and means. But when users decide to strike for the presentation of tickets, oddly SNCF find ways to counter by building control operations ...

Franck Committee member

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